Unable to access the website admin?
Here are some troubleshooting steps:
- Try a different browser:
Sometimes browser caching or conflicting plug-ins may be causing the issue. Switching to a different browser can help resolve this.
- Try a different admin URL:
Your website has both an internal/trial URL and your domain. Access your admin using either of the following URLs:
- Clear your browser cache:
Clear your browser cache by following these steps. After clearing the cache, restart your computer completely and then test the admin again.
- Check for updates:
Ensure that your browser and operating system are up-to-date with the latest versions. Installing any available updates may resolve compatibility issues.
Attempt from a different computer and internet connection:
If the issue persists, try accessing the admin from a different computer on a separate internet connection (e.g., library, office, home, friend's computer, etc.).
- Still not working:
If none of the above steps work, please send support a screencast of your login process. This will help them identify and understand the issue more effectively.
Resetting admin password:
If you need assistance with the admin password, you can reset it here.
Please follow these steps systematically, if the problem persists, contact support for further assistance.