All tickets are answered the same day they are received (except holidays and weekends) and during business hours it can be as quick as within the hour we receive them. If you don't get an answer check back using your ticket number to see the response. Some tickets go to spam or can be blocked by email programs.
Note: Your login for the support system is set by you. It is NOT the same as your APF admin login. Also, if you log in and don't see your ticket click the link that says "view your recently solved and closed requests."