Welcome to APhotoFolio Help Customer Service!

Click the Submit A Request tab to get started with a help ticket. Please Note: You login for the help ticket system IS NOT the same as your website login. You must create a new unique login if you've never done it before.
You can also submit a request or send us an email at support@aphotofolio.com.


Photo Folio Help

Rob Haggart Jul 1 Announcements

If you have an emergency please send an email to emergency@aphotofolio.com

Rob Haggart October 13, 2010 Announcements

All tickets are answered the same day they are received (except holidays and weekends) and during business hours it can be as quick as within the hour we receive them. If you don't get an answer check back using your ticket number to see the response. Some tickets go to spam or can be blocked by email programs.

Note: Your login for the support system is set by you. It is NOT the same as your APF admin login. Also, if you log in and don't see your ticket click the link that says "view your recently solved and closed requests."



Rob Haggart August 12, 2010 Announcements

Here: Design X Manual




Rob Haggart August 12, 2010 Announcements

I have a new credit card number/information, how can I update it?

Go here: https://aphotofolio.recurly.com/

NOTE: Use the reset password feature to create a password for your billing account. Your admin password does not work here. Use the email you provided when you setup your account.

Rob Haggart August 12, 2010 Announcements

How much does it cost to install a font?

There is no charge to install a couple fonts (they take time to encode so please try to just send us the fonts you will use). Just email it to us or attach it to a help ticket.

Why do I have to email you the font?

You must own the font to use it on your website.